Terms and Conditions

JHAV Ltd Terms and Conditions of Hire - 2025

GENERAL TERMS AND CONDITIONS OF BUSINESS

UNITED KINGDOM & EU – JH AV LIMITED

1. DEFINITIONS AND LAW

1.1 “the Equipment” shall mean goods, components and other items

hired or sold by JH AV Ltd or any part thereof

1.2. “the Customer” is the person, firm, corporate or public body hiring or

purchasing the Equipment. Any person purporting to act on behalf of the

Customer shall be bound by the Contract

1.3. “Consequential loss” shall mean loss of profits, contracts or other

consequential loss or damages whatsoever

1.4. “Interest” shall mean interest calculated in accordance with Clause

6.2

1.5. The Contract shall be interpreted and applied in accordance with

English Law and the parties to this contract agree to submit to the

exclusive jurisdiction of the English Courts

2. DRY HIRE TERMS (EQUIPMENT RENTAL ONLY)

2.1. CHARGES

2.1.1. Hire charges commence from the date stated in the contract and

are payable for the period of hire

2.1.2. Equipment must be returned by 12 noon on the date specified in

the Contract in a clean and serviceable condition and the Customer

must obtain the supplier’s receipt

2.1.3. Additional charges accrue at the full daily hire rate together with

consequential loss in the event of the breach of these conditions or the

equipment not being available for use by other customers

2.1.4. All cables must be returned coiled and taped and in default a

charge of £2 per cable will be made2.1.5. JH AV LTD provides spare lamps with Equipment where

appropriate. These and any lamps they replace must be returned with

the Equipment and in default their full replacement cost will be charged

2.1.6. All charges are payable on demand

2.2. HIRE PERIOD

2.2.1. The hiring period commences at 1:00pm on the date specified in

the Contract and continues for the period specified in the Contract and

terminates at 12 noon on the last day of the hiring period

2.3 Customer’s responsibilities

2.3.1. The Customer’s responsibility for the Equipment commences on

receipt of the Equipment by the Customer or his agent or on delivery

and ends when the Customer is in possession of JH AV LTD’s

unqualified receipt for the return of all the Equipment

2.3.2. The Customer shall not at any time sell dispose or otherwise part

with control of the Equipment or attempt to do so

2.3.3 The Signatory to the Contract and the Customer jointly and

severally undertake with JH AV LTD that everyone who uses the

Equipment has been properly instructed in its safe and proper operation

and will ensure that every user is in possession of necessary

instructional material and further will not allow the Equipment to be

misused

2.3.4. The Customer will at all times fully indemnify JH AV LTD against

any expense liability financial loss claim or proceedings whatsoever in

respect of any personal injury or damage to or loss of any property

arising out of or in connection with the delivery hire use non use

repossession collection return or non return of the Equipment

2.3.5. Nothing in this clause shall affect the statutory rights of the

Customers or purport to exclude any liability which may not be excluded

under the Unfair Contract Terms Act 1977

2.4. ELECTRICAL EQUIPMENT2.4.1. Any electrical Equipment should be used with plugs and/or

sockets as fitted.

2.4.2. No Equipment shall be modified without prior written consent from

JH AV LTD

2.4.3. The Customer shall be responsible at all times to arrange a proper

supply of electricity for use with the Equipment and ensure that the

Equipment shall at all times be properly earthed. Damage to equipment

from incorrectly connected or disrupted supply will be charged.

2.5. EQUIPMENT MAINTENANCE AND REPORTING

2.5.1. The Customer shall ensure that the Equipment remains

serviceable and clean during the hire period

2.5.2 Any breakdown or unsatisfactory working of Equipment shall be

immediately notified to JH AV LTD

2.6. CUSTOMER’S RESPONSIBILITIES

2.6.1. The Customer’s responsibility for the Equipment commences on

receipt of the Equipment by the Customer or his agent or on delivery

and ends when the Customer is in possession of JH AV LTD’s

unqualified receipt for the return of all the Equipment

2.6.2. The Customer shall not at any time sell dispose or otherwise part

with control

of the Equipment or attempt to do so

2.6.3. The Signatory to the Contract and the Customer jointly and

severally undertake with JH AV LTD that everyone who uses the

Equipment has been properly instructed in its safe and proper operation

and will ensure that every user is in possession of necessary

instructional material and further will not allow the Equipment to be

misused

2.6.4. The Customer will at all times fully indemnify JH AV LTD against

any expense liability financial loss claim or proceedings whatsoever in

respect of any personal injury or damage to or loss of any propertyarising out of or in connection with the delivery hire use non use

repossession collection return or non return of the Equipment

2.6.5. Nothing in this clause shall affect the statutory rights of the

Customers or purport to exclude any liability which may not be excluded

under the Unfair Contract Terms Act 1977

2.7. ELECTRICAL EQUIPMENT

2.7.1 Any electrical Equipment should be used with plugs and/or sockets

as fitted.

2.7.2. No Equipment shall be modified without prior written consent from

JH AV LTD

2.7.3. The Customer shall be responsible at all times to arrange a proper

supply of electricity for use with the Equipment and ensure that the

Equipment shall at all times be properly earthed. Damage to equipment

from incorrectly connected or disrupted supply will be charged.

2.8. EQUIPMENT MAINTENANCE AND REPORTING

2.8.1. The Customer shall ensure that the Equipment remains

serviceable and clean during the hire period

2.8.2. Any breakdown or unsatisfactory working of Equipment shall be

immediately notified to JH AV LTD

2.8.3. The Customer shall under no circumstances attempt to repair the

Equipment without prior authorisation from JH AV LTD

2.8.4. Any damaged or unsatisfactory Equipment must be returned to JH

AV LTD’s premises for examination at the Customer’s cost

2.8.5. If the Equipment is involved in any accident resulting in damage to

either the Equipment or other property or injury to any person the

Customer shall notify JH AV LTD immediately2.8.6. Equipment must not be removed from any site originally specified

by the Customer or from any subsequently authorised site without prior

consent of JH AV LTD

2.9. COMPATIBILITY OF EQUIPMENT

2.9.1. The Customer shall ensure that the Equipment is compatible and

may safely be used with any other Equipment being used by the

Customer

2.9.2. The Customer shall be responsible for ensuring that the

equipment is suitable for their purposes.

2.9.3. JH AV LTD reserves the right to supply equipment of a similar

design to the Equipment specified.

2.9.4. All descriptions and specifications, drawings and particulars of

weights and dimensions issued by JH AV LTD are approximate only, and

are intended only to present a general idea of the goods to which they

refer and shall not form part of the contract. Due to continuing

development, JH AV LTD reserves the right to change specifications

without notice.

3. WET HIRE TERMS (FULL SERVICE – EQUIPMENT RENTAL AND

LABOUR AND/OR ADDITIONAL SERVICES)

3.1. CHARGES

3.1.1. Hire charges commence from the date stated in the contract and

are payable for the period of hire

3.1.2. All charges are payable on demand

3.2. HIRE PERIOD

3.2.1. The hiring period commences on the date specified in the

Contract and continues for the period specified in the Contract and

terminates at 12 noon on the last day of the hiring period

3.3. CUSTOMER’S RESPONSIBILITIES3.3.1. The Customer’s responsibility for the Equipment commences on

receipt of the Equipment by the Customer or his agent or on delivery

and ends when the Customer is in possession of JH AV LTD’s

unqualified receipt for the return of all the Equipment

3.3.2. The Customer shall not at any time sell dispose or otherwise part

with control of the Equipment or attempt to do so

3.4. EQUIPMENT SPECIFICATION

3.4.1. All descriptions and specifications, drawings and particulars of

weights and dimensions issued by JH AV LTD are approximate only, and

are intended only to present a general idea of the goods to which they

refer and shall not form part of the contract. Due to continuing

development, JH AV LTD reserves the right to change specifications

without notice.

3.5. EQUIPMENT USAGE

3.5.1. JH AV LTD personnel, or their duly appointed affiliates, must

handle and operate all equipment.

3.5.2 Equipment may not be operated, moved, stored, or serviced by

The Customer or any other party unless authorised by prior written

agreement from JH AV LTD. The Customer may incur additional charges

if equipment is moved or relocated by unauthorised personnel.

3.5.3 The Customer agrees that JH AV LTD shall be permitted free

access to the equipment at any time before, during and/or after the

event for purpose of set/strike, maintenance and routine checks.

4. CONDITIONS APPLICABLE TO BOTH DRY & WET HIRES

4.1. INSURANCE

4.1.1. The Customer agrees to pay JH AV LTD the full retail cost of any

Equipment lost stolen or damaged beyond economic repair (without

deduction for usage wear tear or age)

4.1.2. The Customer shall insure the goods against the above liability.4.1.3. All monies received by the Customer from any insurance

company or third party in settlement of any claim shall be held in trust by

the Customer and paid to JH AV LTD on demand to the extent that any

such payment is due under this clause

4.1.3 During the Hire Period and the Risk Period, the Customer shall at

its own expense obtain and maintain the following insurances:

• insurance of the Equipment to a value not less than its full

replacement value comprehensively against all usual risks of loss,

damage or destruction by fire, theft or accident, and such other

risks as the Supplier may from time to time nominate in writing;

• insurance for such amounts as a prudent owner or operator of the

Equipment would insure for, or such amount as the Supplier may

from time to time reasonably require, to cover any third party or

public liability risks of whatever nature and however arising in

connection with the Equipment; and

• insurance against such other or further risks relating to the

Equipment as may be required by law, together with such other

insurance as the Supplier may from time to time consider

reasonably necessary and advise to the Customer in writing.

• The Customer shall give immediate written notice to the Supplier in

the event of any loss, accident or damage to the Equipment during

the Customer’s possession or use of the Equipment.

4.1.4. The Customer shall not compromise or settle any claim without

the express consent of JH AV LTD

4.1.5. In the case of Equipment which is lost stolen or damaged beyond

economic repair the Customer shall pay a charge at the full daily rate

together with interest and consequential loss until the Equipment is

replaced4.2. TERMINATION OF HIRE

4.2.1 JH AV LTD shall be entitled to terminate the contract with

immediate effect and to repossess the Equipment if at any time:-

(a) The Customer is in breach of these terms; or

(b) The Customer shall take any steps or if any act or proceeding is

commenced in which the Customer’s solvency is in the reasonable view

of JH AV LTD in doubt.

Such termination shall not affect the right of JH AV LTD to recover from

the Customer any monies due under this contract interest consequential

loss or damages for breach

4.2.2 The Customer hereby authorises JH AV LTD to enter upon any

property, upon which JH AV LTD reasonably believe any Equipment to

be held and JH AV LTD in their absolute discretion may recover and

remove the Equipment

4.2.3 The Customer hereby authorises JH AV LTD (notwithstanding any

subsequent instruction to the contrary after the date of the

commencement of the Contract) to deduct any sums properly due to JH

AV LTD arising under a breach of these terms from any credit card debit

card or charge account details of which are in the possession of JH AV

LTD

4.3. CANCELLATION OF CONTRACT

4.3.1 Cancellation notices must be in writing and received by a JH AV

Ltd representative before becoming effective.

4.3.2 The following shall apply should the customer cancel the contract:-

– in the event of cancellation 30 days before the beginning of hire 0% of

the rental shall be due plus any Production Management costs and

expenses actually incurred by JH AV Ltd. – in the event of cancellation

between 29 and 15 days before the beginning of hire, a 50% Deposit of

the contract value or the total amount of expenses incurred to that point

which are non refundable, which ever is the greater, shall be due. – in

the event of cancellation 14 days or fewer before the beginning of hire,

100 % of the contract value shall be due.4.3.3. Where any items are designed and, or fabricated as part of the

contract an additional cancellation fee will be applicable, regardless of

the date of cancellation, to an amount equal to the direct and indirect

costs incurred by JH AV Ltd or its affiliates in securing and/or

constructing such custom materials plus a 20% administration fee.

4.3.4 Cancellation fees shall be due immediately upon any such

cancellation by the Customer

4.3.5. Postponement of an agreed date shall be regarded as a

cancellation and any costs incurred shall be passed onto the client with

a 20% administration fee.

4.4. OWNERSHIP

4.4.1 JH AV LTD retains all title and rights in and to the equipment and

all related accessories

5. CONDITIONS AS TO SALE

5.1. RISK IN TITLE

5.1.1. The risk in the Equipment shall pass to the Customer immediately

on delivery to the Customer at the address shown for delivery on the

contract or if the Customer collects on collection

5.1.2. Property and title in the Equipment shall remain vested in JH AV

LTD and JH AV LTD reserve the right to dispose of the Equipment until

such time as the price shall have been paid in full

5.1.3. If any part of the payment is overdue or if the Customer is in

breach of any of these terms or if the Customer or any third party shall

take any steps or any act or proceeding in which in the reasonable view

of JH AV LTD the Customer’s solvency is in doubt JH AV LTD may

(without prejudice to any of JH AV LTD’s other rights) recover or resell

the Equipment and may enter upon the Customer’s or any third parties

property for that purpose.

5.2. RECEIPT5.2.1. The Customer or any duly authorised person on behalf of the

Customer shall receive and unload the Equipment and shall check the

same for quantity and condition in the presence of JH AV LTD’s carrier

5.2.2. Any shortage of or unsatisfactory Equipment shall be endorsed by

the Customer or a duly authorised person on behalf of the Customer on

the delivery document and the Customer shall give written confirmation

to JH AV LTD within three days of delivery

5.2.3. No claim in respect of shortage of or unsatisfactory condition of

the Equipment shall be entertained by JHAV LTD unless condition 5.2.2.

is observed

5.2.4. This condition does not affect the statutory rights of the Customer

5.3. PRICE

5.3.1. The price charged will be the price ruling at the time of delivery.

Where this is at variance with the price quoted or inserted in the contract

at the time the goods were ordered the Customer will be advised prior to

delivery

5.4. PAYMENT

5.4.1. Where account facilities have been granted to the Customer in

writing all invoices must be paid within the terms on the invoice

5.4.2. Where no such facilities have been granted payment will be with

Proforma, order or where previously agreed on delivery

6. GENERAL CONDITIONS

6.1. POWER TO ENTER THIS CONTRACT

6.1.1. The signatory to the contract warrants that they are duly

authorised on the Customer’s behalf to enter into the contract and

hereby personally indemnifies JH AV Ltd. against all losses and costs

that may be incurred by JH AV Ltd. if this is not the case6.1.2 Written acceptance of a quotation and/or the provision of a

purchase order shall constitute the forming of a contract

6.2. PAYMENT AND INTEREST

6.2.1. Where payments are not made on the due date JH AV LTD will be

entitled to interest on the amount that is overdue at National

Westminster Bank PLC base rate prevailing for the period for which

such monies are overdue together with 6% calculated on a day to day

basis compounded with quarterly rests.

6.2.2. The payment of such interest shall be without prejudice to any

other rights or remedies of JH AV LTD.

6.2.3. Any legal or other charges incurred in the recovery of money or

equipment shall be paid by the Customer

6.2.4. Notwithstanding any provision in these terms of business to the

contrary the customer shall if required by JH AV LTD pay such sum on

account of the hire charges or price for goods and or services as shall

be agreed at the time of placing the order

6.3. LIABILITY

6.3.1. JH AV LTD’s liability for any defect in the equipment shall be

limited to and in no case exceed:-

(a) any manufacturer’s warranty sold with the equipment; or if there shall

be none

(b) replacement or repair of the defective equipment; or

(c) at JH AV LTD’s option a refund of the price

6.3.2. Consequential losses – Nothing in these terms and conditions

shall make JH AV LTD liable for any consequential loss to the Customer

including any expense liability loss claim or proceeding whatsoever

caused by or arising out of the late delivery non delivery unsuitability

incompatibility or unlawful repossession of the Equipment or any part

thereof or any breakdown or stoppage of the same

6.3.3. LIMITATION OF LIABILITY: Notwithstanding any other provision,

JH AV LTD’s aggregate liability to The Customer under anycircumstances shall be strictly limited to an amount equal to the actual

fees paid to JH AV LTD’s in connection with the Contract. Under no

circumstances shall JH AV LTD’s liability exceed such fees.

6.4 FORCE MAJEURE

6.4.1. JH AV LTD’s failure to perform any term or condition of this

Agreement as a result of conditions beyond its control such as, but not

limited to, war, strikes, fires, floods, acts of God, governmental

restrictions, power failures, or damage or destruction of any network

facilities or servers, shall not be deemed a failure to perform their part of

the hire agreement.

6.5. INJURY TO PERSONS AND DAMAGE TO PROPERTY

6.5.1. Subject to 6.3. above JH AV LTD shall not be liable for any loss

other than that which directly arises from any injury to persons or

damage to tangible property where and only to the extent that such

injury or damage is caused by any defects in the Equipment and where

such defect is caused by the negligence of JH AV LTD

6.6. RIGHTS RESERVED

6.6.1. Any failure by JH AV LTD to enforce any or all of these conditions

shall not be construed as a waiver of any of JH AV LTD rights hereunder

6.6.2. If any term in this contract shall be held invalid such invalidation

shall not affect the validity of the remaining terms

6.7. TERMS OF CONTRACT

6.7.1. These conditions have effect in substitution for and to the

exclusion of any condition put forward by the Customer

6.8. DELIVERY AND CARRIAGE

6.8.1. All times quoted or stated for deliveries are approximate only shall

not be liable for any delay in delivery of the Equipment howsoever

caused.6.8.2. Hire charges or sale prices do not include carriage. Any expenses

incurred by JH AV LTD in delivery or recovering equipment or attempting

the same will be paid by the Customer

6.8.3. Where carriage charges are quoted by JH AV LTD such charges

will include only for the time to load or unload alongside the JH AV LTD

vehicle at the address specified by the Customer. Further time or

attendance will be paid for by the Customer

6.8.4 JH AV LTD reserves the right to recharge additional costs of

delivery and collection including, but not restricted to, parking fines,

waiting time and toll charges.

6.8.5 JH AV LTD shall not be held liable for any damage incurred to a

customer vehicle when loading\unloading or for the safe and secure

loading of their vehicle.

6.8.6 Where The Customer makes arrangements for the delivery and

collection of equipment, The Customer will be liable for loss or damage

which occurs during transport of the equipment.

6.9. COPYRIGHT

6.9.1. JH AV LTD notifies the Customer that playing or showing

copyright material in circumstances where the Customer or anyone

authorised by him does not hold the appropriate Licence of the copyright

holder he will infringe copyright and may become liable in damages for

so doing

6.9.2. The Customer by accepting delivery of sound or visual

reproduction equipment warrants that he has or will obtain the

appropriate Licence for the said performance playing or showing, prior

to using the equipment for the said purpose

6.9.3 The customer agrees to indemnify JH AV LTD in respect of any

claim for breach of Copyright caused by the transmission, recording,

broadcasting, rebroadcasting of audio and visual projection on behalf of

the Customer.6.9.4 Where JHAV are commissioned to “provide management and

production services” this is provided in an advisory role only. it is the

customers role to make final decisions and JHAV are to deliver each

project under current industry and HSE guidelines and at no financial

risk or obligation to the customer.

THE FOLLOWING TERMS AND CONDITIONS APPLY TO THE HIRE

OF EQUIPMENT AND SERVICES BY JH AV LTD TO THE

CUSTOMER FOR AN EVENT OR SERIES OF EVENTS FOR A

SPECIFIED RENTAL PERIOD.

Definitions:

“JH AV” refers to company name: JH AV Ltd, Enniskerry, Trevelmond,

Liskeard, Cornwall PL14 4LZ & Unit 1, Trethawle Farm, Liskeard

Cornwall PL14 3PF, United Kingdom

“The Customer” refers to the authorised signatory to invoice for hire of

equipment and or services.

“Event” refers to the event for which the Customer is to hire equipment

and or services

“Event date” is the first date of the hire period detailed on the Hire

Agreement.

“Hire” refers to the equipment and or services hired by JH AV Ltd to The

Customer for the period stated in the Hire Agreement.

The signature of a quotation or a contract automatically changes it in to

hire agreement.

“Media” includes any presentation slides, computer software and files,

graphics, originals, artwork, video, film, photos, music and audio

materials.

1. ACCEPTANCE

This Proposal will be valid for a period of 21 days from the Proposal

Date or date stated (“Acceptance Period”). In the event this Proposal is

not accepted, signed and returned to JH AV Ltd within the Acceptance

Period, it will be void. If the Acceptance Period has expired, all prices

are subject to change.

2. ESTIMATEThis Proposal was developed based upon information provided by The

Customer (“The Customer”) and this Proposal is only an estimate of

equipment and services to be provided in connection with the event

(“Event”). In the event the actual amount of equipment, services, labor

and any related merchandise provided in connection with the Event is

greater than the amount specified in this Proposal, The Customer shall

be charged for such additional equipment, services and/or labor

(including rental fees and transport), at JHAV’s prevailing standard rates.

All labour, VAT, transport, shipping /handling, personnel transportation &

accommodation, Per-diem and electrical charges (if applicable to the

Event) are estimated and final amounts will be charged and due upon

final invoice.

3. ORDERS

Verbal or telephone orders are not final until a written order is received

by JH AV. The order must state all requirements, including leads,

adaptors, spigots, clamps, stands etc. Orders need to be signed by

someone who is able/allowed to sign the order on behalf of the client

4. LABOUR RATES

This estimate, unless specifically indicated, does not include the

following items: Crew transportation, lodging, and local parking. All

overtime labour will be billed at 1.5 times the hourly rate for the position

(day rate divided by ten) for hours worked in excess of ten, and 2 times

the hourly rate for hours worked in excess of 16 hours. JHAV employees

require a mandatory 10-hour break between work periods.

5. EQUIPMENT HANDLING (DRY HIRE)

The Customer shall not interfere with the equipment, their working

mechanisms or any other parts of them and take reasonable care using

them for their proper purpose in a safe and correct manner in

accordance with any operating and safety instructions provided or

supplied to The Customer. The Customer will take care to notify JHAV

immediately after any breakdown, loss or damage to the equipment. The

Customer shall take adequate and proper measures to protect the

equipment from theft, damage and/or other risks. The Customer agrees

that equipment will at all times be within its possession and control andnot to remove the equipment from the country in which it was hired

without the prior written consent of JHAV. The equipment must be

returned by The Customer in good working order and condition (fair

wear and tear excepted) and in a clean condition together with all

documents supplied with the equipment.

Where The Customer makes arrangements for the delivery and

collection of equipment, The Customer will be liable for loss or damage

which occurs during transport of the equipment.

6. EQUIPMENT HANDLING (WET HIRE)

When on show site, JHAV personnel must handle all equipment.

Equipment may not be operated, moved, stored, or serviced by The

Customer or any other party unless authorised by prior written

agreement from JHAV. The Customer may incur additional charges if

equipment is moved or relocated by unauthorised personnel. The

Customer agrees that JHAV shall be permitted free access to the

equipment at any time before, during and/or after the event for purpose

of set/strike, maintenance and routine checks. JHAV retains all title and

rights in and to the equipment and all related accessories. Where The

Customer makes arrangements for the delivery and collection of

equipment, The Customer will be liable for loss or damage which occurs

during transport of the equipment.

7. DAMAGE & SECURITY

The Customer shall be responsible for all equipment that is damaged,

lost or stolen (whether by use, misuse, accident or neglect), unless

caused by JHAV negligence. In addition to amounts due to JHAV in

connection with this Proposal, The Customer agrees to pay JHAV upon

demand for all amounts incurred by JHAV on account of lost, damaged

and stolen equipment, based upon repair costs for reparable equipment

or full replacement cost for lost or irreparable equipment. Security is

required by the Customer to protect the equipment while onsite. The

Customer shall be responsible for all costs in connection with the

provision of security.

8. DEPOSIT; PAYMENTCustomers who do not have pre-approved credit terms will be required

to provide a deposit of 50% upon booking with the remaining 50% paid

30 days prior to the booking date. Failure to pay may result in non-

provision of the equipment and services as specified in this proposal. If

Customers fail to make payments due, without prejudice to any other

right or remedy available, they shall be charged (before and after any

judgment) on the amount unpaid at the annual rate of 6% until payment

in full is made (a part of the month being treated as a full month for the

purpose of calculating interest). Interest shall become due and payable

notwithstanding the fact that a portion of the account shall be subject to

any dispute or query.

Any other payment arrangements must be approved in writing by JHAV

at least 30 days prior to the Event.

9. CANCELLATION

Should a hire order be cancelled by The Hirer for reasons outside any

fault of The Owners, the standard cancellation terms will apply:

I. If The Customer cancels the Event or the provision of Audio Visual

equipment and Services more than 30 days prior to the first day of the

Event, only costs incurred in pre-production services or bespoke orders

will be charged to the customer with a 20% administration fee and any

deposit paid will be fully refundable after deduction of these charges.

II. Cancellations within 30 days of the event will incur a cancellation fee

of 50% of the contract value, or costs incurred to date if higher than 50%

of the project plus any non refundable deposits.

Cancellations within 28 days of an Event will be charged the full amount

of the contract.

ALL CANCELLATION NOTICES MUST BE IN WRITING AND

RECEIVED BY

JH AV Ltd’s REPRESENTATIVES BEFORE BECOMING EFFECTIVE.

10.CUSTODY AND CARE OF EQUIPMENT

The Hirer shall be responsible for the safe custody of all equipment

supplied on hire. Should any equipment be lost, stolen, destroyed or

damaged in any way whatsoever whilst in the possession of the Hirer,

compensation amounting to the full cost to JHAV to replace the

equipment shall be borne by the Hirer. In the event of damage to the

equipment, compensation amounting to the full cost to JHAV to makeINSURANCE

10.1 The Customer agrees to pay JH AV LTD the full retail cost of any

Equipment lost stolen or damaged beyond economic repair (without

deduction for usage wear tear or age)

10.2 The Customer shall insure the goods against the above liability.

10.3 During the Hire Period and the Risk Period, the Customer shall at

its own expense obtain and maintain the following insurances:

• insurance of the Equipment to a value not less than its full

replacement value comprehensively against all usual risks of loss,

damage or destruction by fire, theft or accident, and such other

risks as the Supplier may from time to time nominate in writing;

• insurance for such amounts as a prudent owner or operator of the

Equipment would insure for, or such amount as the Supplier may

from time to time reasonably require, to cover any third party or

public liability risks of whatever nature and however arising in

connection with the Equipment; and

• insurance against such other or further risks relating to the

Equipment as may be required by law, together with such other

insurance as the Supplier may from time to time consider

reasonably necessary and advise to the Customer in writing.

• The Customer shall give immediate written notice to the Supplier in

the event of any loss, accident or damage to the Equipment during

the Customer’s possession or use of the Equipment.

10.4 The Customer shall not compromise or settle any claim without the

express consent of JH AV LTD10.5 In the case of Equipment which is lost stolen or damaged beyond

economic repair the Customer shall pay a charge at the full daily rate

together with interest and consequential loss until the Equipment is

replaced

the damage shall be borne by the Hirer and a valid certificate of

insurance

11. REPOSSESSING HIRE EQUIPMENT

The Customer agrees that a representative of JHAV may enter any

premises at which JHAV’s equipment are kept or reasonably believed to

be kept for the purposes of recovering the equipment at the termination

of any Hiring Period. In relation to premises not occupied or under

control of the Customer, the Customer undertakes to procure permission

for JHAV to enter the premises for the purposes of repossessing the hire

equipment. The Customer shall compensate JHAV for any costs

incurred in repossessing the equipment.

12. INDEMNIFICATION

The Customer and JHAV each hereby agree to forever indemnify,

defend and hold harmless the other for any and all claims, losses, costs

(including reasonable attorneys fees and costs), damages and/or injury

to property and persons (including death) as a result of the negligent

acts, errors or omissions of each party and their respective employees,

agents, representatives and contractors.

13. LIMITATION OF LIABILITY

Notwithstanding any other provision, JHAV’s aggregate liability to The

Customer under any circumstances shall be strictly limited to an amount

equal to the actual fees paid to JHAV in connection with the Event.

Under no circumstances shall JHAV’s liability exceed such fees paid by

the Customer to JHAV in connection with the Event. Under no

circumstances will JHAV be responsible for any indirect, special or

consequential damages (including, but not limited to, loss of profits,

interest, earnings or use) whether arising in contract, tort or otherwise inconnection with the Event.

The customer agrees to indemnify JHAV in respect of any claim for

breach of Copyright caused by the transmission, recording,

broadcasting, rebroadcasting of audio and visual projection on behalf of

the Customer.

14. EQUIPMENT FAILURE

JHAV maintains and services its equipment in accordance with

manufacturer’s specifications and industry practice. JHAV does not,

however, warrant or guarantee that the equipment or services being

provided will be free from defect, malfunction or operator error. If the

equipment malfunctions or does not operate properly during the Event

for any reason whatsoever, The Customer agrees to immediately notify

a JHAV representative. JHAV will attempt to remedy the problem as

soon as possible so that the Event is not interrupted. The Customer

agrees and acknowledges that JHAV assumes no responsibility or

liability for any loss, cost, damage or injury to persons or property in

connection with the Event as a result of faulty equipment or otherwise.

15. VIDEO CONFERENCING & VIDEO/VOICE OVER IP

Where JHAV provides audio and/or video conferencing equipment we

are responsible only for the equipment supplied by JHAV, unless

specifically agreed in advance. Responsibility for contact with other

parties via telephone or ISDN lines or communication over the Internet

rests with the telecommunications provider or Internet Service Provider

and failure to make or maintain a connection in this respect is outside

the control of JHAV, unless specifically agreed in advance.

16. CONFIDENTIALITY

All quotations, contracts, plans and specifications provided by JHAV to

the Customer are confidential and are not to be passed to any third

party for a competitive bid or any other purpose.

17. FORCE MAJEURE

JHAV’s failure to perform any term or condition of this Agreement as a

result of conditions beyond its control such as, but not limited to, war,strikes, fires, floods, acts of God, governmental restrictions, power

failures, or damage or destruction of any network facilities or servers,

shall not be deemed a failure to perform their part of the hire agreement.

18. APPLICABLE LAW

These Conditions shall be governed by the Laws of England and JHAV

and the Customer submit to the jurisdiction of the English Courts.

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